Shipping Policy

Shipping Method - India

We offer free shipping on all prepaid orders within India.

Cash on Delivery (COD): Available for orders above ₹999/- and below ₹10,000/-. For COD orders, you will receive a WhatsApp confirmation message within 5 minutes of placing your order. If your provided number is not available on WhatsApp, please DM us on Instagram @tonoto.in. All listed prices are inclusive of GST.

Worldwide Shipping

We are thrilled to offer international shipping to over 200 countries worldwide. Our commitment is to ensure the safe and timely delivery of your products, and we have partnered with reputable and dependable courier companies such as DHL, FedEx, and India Post.

  • Shipping Charges: International shipping rates will be calculated at checkout based on the destination and the weight of the package.
  • Custom Duties: Please note that any applicable customs duties or taxes will be the responsibility of the customer and must be paid at the time of delivery.

Order Processing and Dispatch

Each piece is meticulously handcrafted to ensure high quality and faster delivery, except for made-to-order items.

  • Order Confirmation: You will receive an email and WhatsApp notification as soon as your order is confirmed. Our team may contact you to verify the details.
  • Dispatch Timeline: We strive to dispatch your order within 24 working hours, though this may vary depending on your location. Please note that delays may occur during peak seasons or sales periods.
  • Customization Requests: These may require an additional 8-10 working days, with any applicable fees mentioned on the product page. Customized orders are not eligible for exchange; please refer to our Refund, Exchange & Repair Policy for more details.

Delivery Schedule

Our courier partners deliver shipments from Monday to Saturday (excluding Public Holidays) between 10 AM and 6 PM.

  • Address Changes: Can be accommodated only if the order has not yet shipped from our warehouse.
  • Contact Information: Ensure your phone number and email address are correct to facilitate smooth communication.

Tracking Information

Once your package is dispatched, you will promptly receive an email and WhatsApp message containing your tracking information. While we assist in tracking your parcel, we are not responsible for delays due to natural disasters or unforeseen circumstances, especially those caused by our delivery partners.

Contact Information

For assistance or inquiries regarding your order, please contact us at dispatch@tonoto.in.

Contact Details

Please ensure that all contact details, including the country code and zip code, are entered correctly. Shipping charges may vary if your pin code falls within a remote area.

Contact Us

For further information or queries related to your order dispatch, reach out during our operating hours:

  • Operating Hours: Monday to Saturday, 10 AM to 6 PM (IST)
  • Phone: +91-8882771080
  • Email: dispatch@tonoto.in

For general inquiries, contact us at team@tonoto.in.